We want you to love your Coach product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Retail store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.)
Purchases made via PayPal, Klarna, or other third-party payment processors may be returned by mail for a refund to the original account or to a Coach Retail store for store credit.
| PRICE | RETURN TIMEFRAME |
|---|---|
| Regular Price | 30 Days |
| Customized items (Coach Create or monogrammed items and cut-to-size belts) | Final Sale |
| Made To Order | Final Sale |
We’re sorry, but customized items & Made to Orders cannot be returned or exchanged. This includes Coach Create or monogrammed items and cut-to-size belts. If you’re not satisfied with your customized Coach Create piece, however, bring it to a Coach store with customization services and our craftsmen will switch out your embellishments for free.
PLEASE NOTE Orders placed before August 10, 2021 cannot be returned using our online system. Please use the prepaid shipping label included with your package to make your return.
For Exchanges, please click here.
START YOUR RETURN